Privacy Policy

This PRIVACY POLICY (“Policy“) will help you understand how KNOVATOR TECHNOLOGIES PRIVATE LIMITED (“us“, “we“, “our“) uses and protects the data you provide to us when you visit, use, or register yourself to https://omnivatelehealth.com/ (“website/app“, “service“).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to ensure you are up to date with the latest changes, we advise you to visit this page frequently.

https://omnivatelehealth.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.omnivatelehealth.com This Privacy Policy applies to current and former visitors to our website/app and to our online users. By visiting and/or using our website/app, you agree to this Privacy Policy.

https://omnivatelehealth.com is a property of KNOVATOR TECHNOLOGIES PRIVATE LIMITED, an Indian Company registered under the Companies Act, 2013 having its registered office at the Ground floor, plot no b/45-46, Ram Krushna co Op society, NR Ram Krushna school, I.H. Road, Surat Gujarat 395006,  India.

This Privacy Policy does not apply to any third-party applications or software that can be accessed from the Site, the Services, or the Mobile Apps, such as external applicant tracking systems, social media websites, or partner websites (“Third Party Services”).

What User Information We Collect

1. Contact information: We might collect your name, email, sex, age, date of birth, mobile number, street, city, state, pin code, country and IP address, PAN, Aadhar card, Registration license certificates, Medical records if any, KYC documentations and any other relevant records if needed.
2. Demographic information: We may collect demographic information about you, or any other information provided by you during the use of our website/app. We might collect this as a part of a survey also.
3. Other information: If you use our website/app, we may collect information about your IP address, location, and the browser you’re using. We might look at what site you came from, the duration of time spent on our website/app, pages accessed, or what site you visit when you leave us.
4. Device Information: When using the Web/Mobile Apps, we may request access to your device’s camera and photo storage. This allows you to take and upload pictures and such access would only be used in ways you choose. You may at any time revoke access at the device level. We do not access your device’s camera and photo storage without your permission. We use analytics software to allow us to better understand the functionality of our Mobile Apps on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information We store within the analytics software to any Personal Information you submit within the Mobile Apps. When you download and use the Mobile Apps, we automatically collect your device information such as operating system version, type, hardware usage statistics, etc. The GDPR legal basis for processing this information is the contractual obligation to your employer to perform the Services.

We Collect Information In Different Ways

1. We collect information directly from you: We collect information directly from you when you register on our website/app. We also collect information if you post a comment on our website/app or ask us a question through phone or email.
2. We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons to collect information about your usage of our website/app.
3. We get information about you from third parties: For example, if you use an integrated social media feature on our website/apps. The third-party social media site will give us certain information about you. This could include your name and email address.

Use Of Your Personal Information

1. We use information to contact you: We might use the information you provide to contact you for providing our services to you, to know your purpose for visiting our website/app.
2. We use the information to respond to your requests or questions: We might use your information to confirm your registration for any of our services including online activity, webinars, or workshops.
3. We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based on your preferences and data analysis.
4. We use information to look at site trends and customer interests: We may use your information to make our website/app and services better. We may combine information we get from you with information about you we get from third parties.
5. We use information for security purposes: We may use information to protect our company, our customers, or our website/app.
6. We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or services. These might be our own offers or services, or third-party offers or services we think you might find interesting.
7. We use the information to send you communications: We might send you emails or SMS about our latest updates.
8. We use information as otherwise permitted by law.

Security And Data Storing

1. Security is very important to us. All security procedures are in place to protect the confidentiality, integrity and availability of Your User Information. We maintain strict physical, electronic, and administrative safeguards to protect Your User Information including your personal information from unauthorized or inappropriate access.
2. We follow generally accepted standards to collect, store and protect personal data. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records or how you access, update, or delete your data etc.
3. This website/app will take all reasonable efforts to ensure the confidentiality of personal data, uploaded information, etc. and will take reasonable efforts to ensure that the information received from you is not misused. This website/app also reveals personal data/information uploaded by you in connection with any lawful process. While this website/app will take the above reasonable measures to guard against misuse of personal data/information submitted to it by you, this website/app cannot guarantee that someone will not overcome our security measures, including, without limitation, the security measures implemented on this Web site. Therefore, your posting of personal data/ information on this Web site constitutes your acceptance of this risk, and by posting of personal data/information, you waive any right to seek legal relief from this website/app due to any misuse of your information.

Sharing Of Information With Third Parties

1. We will share information with third parties who perform services on our behalf: We share information with vendors, third-party affiliates, SMS service providers, third-party payment processing gateways, freelance professionals, marketing, Microsoft SQL, and Firebase who help us manage our website/app, online processes, and our services.
2. We will share information with our business partners: This includes third-party sellers tie-up aggregators. Our partners use the information we give them as described in their privacy policies.
3. We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
4. We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.

Email Opt-Out

You can opt out of receiving our marketing emails: 

To stop receiving our promotional emails, you can unsubscribe directly from the email footer or please email ([email protected]). It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third-Party Sites Or Our Sub-Processor

If you click on one of the links to third-party websites/apps, you may be taken to a website/app we do not control. This policy does not apply to the privacy practices of that website/app. Read the privacy policy of other websites/apps carefully. We are not responsible for these third-party sites.

We engage and contract with individuals and entities (our “Sub-Processors”) to perform certain tasks on our behalf and under our control, such as sending emails, providing mapping services, and offering customer support. In order to deliver our services to you, we may need to share personal information with our Sub-Processors. Unless specified otherwise, our Sub-Processors are not permitted to use the personal information or other data we share with them beyond what is necessary to assist us. Transfers to subsequent third parties are governed by onward transfer agreements between Knovator and each Sub-Processor. A list of Knovator’s Sub-Processors that process the personal information can be found here.

Data Retention:

Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting us. Knovator shall make reasonable efforts to respond to the Audit in a timely manner, subject to applicable laws and the protection of Knovator’s trade secrets (Customer’s personnel may be required to execute non-disclosure agreements).

Knovator will retain data it processes on behalf of its customers only for as long as necessary to provide the Service to its Customers and to comply with its legal obligations, resolve disputes, and enforce its agreements. Data in Knovator is backed up for system continuity purposes, with each backup file potentially being stored for 90 days.

Following the termination of services by a customer, an automated process will begin that permanently deletes the data in the next cycle (one cycle per quarter). Once initiated, this process cannot be reversed, and the data will be permanently deleted. In cases where we delete individual user data, some data will not be deleted and shall be kept in an anonymized manner.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Tushar Satani – Director

Address: First Floor, B/45-46, RamKrishna Society, Lambe Hanuman Rd, near Ram Krushna School, Surat, Gujarat 395006

Phone: +91 2613190336

Email: [email protected]

If you have any questions about this Policy or other privacy concerns, you can also email us at ([email protected])

Updates To This Policy

This Privacy Policy was last updated on 10.05.2024. From time to time we may change our privacy practices. We will notify you of any changes to this policy as required by law. We will also post an updated copy on our website/app. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website/app, your visit and any dispute over privacy is subject to this Policy and the website/app’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India, and the Courts at Gujarat, India shall have exclusive jurisdiction.