Privacy Policy
PRIVACY POLICY
Last Updated: 01-01-2025
This Privacy Policy (“Policy”) will help you understand how KNOVATOR TECHNOLOGIES PRIVATE LIMITED (“us”, “we”, “our”) uses and protects the data you provide when you visit, use, or register on https://omnivatelehealth.com/ (“website/app”, “service”).
We may update this Privacy Policy periodically and will notify you of significant changes. Please visit this page frequently to stay informed of updates.
Omniva Telehealth is a property of KNOVATOR TECHNOLOGIES PRIVATE LIMITED, an Indian Company registered under the Companies Act, 2013, with its registered office at:
Ground floor, Plot No. B/45-46, Ram Krushna Co-operative Society, NR Ram Krushna School, I.H. Road, Surat, Gujarat 395006, India.
This Privacy Policy does not apply to any third-party applications or software accessible through our services, such as external applicant tracking systems, social media platforms, or partner websites.
INFORMATION WE COLLECT
1. Personal Information
- Name, email, phone, address, date of birth, gender
- Family physician details, pharmacy information
- Professional details such as resumes, employer information, medical license information (for physicians)
- Bank details (for physician payouts)
2. Usage Data
- Activity logs: Time and date of service access, pages visited
- User interactions: Clicks, navigation patterns, feature usage
- Device information: IP address, browser type, operating system, screen resolution
3. Technical Data
- Cookies, browser tracking, session tokens, pixel tags
- API logs: Request information, response times
- Error and performance data: Crash logs, diagnostics, performance reports
4. Healthcare Data
- Medical history & records
- Vitals information (collected via wearables, IoT devices, remote monitoring)
- Health goals, mood tracking, diary entries
- Patient insurance details
5. Communication and Support Data
- Messages exchanged between patients and healthcare providers or support teams
- Wallet, camera, microphone, notification permissions
HOW WE COLLECT INFORMATION
- Directly from you (e.g., registration, inquiries, surveys)
- Passively through cookies and tracking technologies (e.g., Google Analytics, Google Tag Manager)
- From third-party sources (e.g., social media logins, LinkedIn profiles, insurance providers)
HOW WE USE YOUR INFORMATION
- To provide and improve our services (e.g., scheduling, telemedicine consultations)
- To enhance user experience (e.g., personalized content, analytics)
- For security and fraud prevention
- For marketing purposes (with user consent)
- For legal and compliance purposes (e.g., law enforcement requests, dispute resolution)
SHARING INFORMATION WITH THIRD PARTIES
We may share data with:
- Service providers (e.g., payment gateways, SMS/email delivery platforms, hosting providers)
- Government and legal authorities (if required by law)
- Business partners (e.g., healthcare providers, recruiters, insurance companies)
Third-Party Service Providers and Sub-Processors
| Name | Purpose |
| AWS S3 | File storage services |
| CloudFront | Speeding up content distribution |
| Microsoft Azure | Hosting web applications |
| Agora | Hosting voice and video calls |
| Stripe, Razorpay | Payment processing |
| Firebase | Building cross-platform applications |
| Amplitude | User behavior tracking and analytics |
| Google Apps | Scheduling and productivity services |
| Google Analytics & Tag Manager | User behavior tracking |
| FCP | Facebook Ads tracking |
| GCP | Google Ads tracking |
| Twilio | SMS notifications, OTPs, and transactional messages |
| Zepto – Zoho | Transactional email communication |
| Zoho CRM | Lead and customer journey tracking |
| Zoho Marketing Automation | Marketing and promotional emails |
| SRFax | Document faxing |
| ABDM | ABHA user account validation |
| Device List | Vitals monitoring |
| MongoDB Atlas | Database storage |
| make.com | Workflow automation |
DATA SECURITY & RETENTION
We use industry-standard encryption, firewalls, and security measures to protect your data. Data is stored on Azure Cloud (Central India) with ISO 27001 compliance.
Retention Periods:
- User activity logs: 6–12 months
- Customer data: Retained during active subscription and deleted within 30–90 days after termination
- Backups: Retained for 30–90 days
- Customer-requested deletions: Processed within 90 days
YOUR RIGHTS
- Access and Update: Modify your personal information through your account settings
- Data Deletion: Request data removal by contacting [email protected]
- Email Opt-out: Unsubscribe from marketing emails
COOKIE POLICY
Omniva Telehealth uses cookies for essential functionality, analytics, and advertising. Users may manage cookie preferences via browser settings.
Types of Cookies Used
- Essential Cookies: Required for basic functions (e.g., login, session management)
- Functional Cookies: Store user preferences (e.g., language, region settings)
- Performance Cookies: Analyze visitor behavior and platform performance
- Advertising Cookies: Deliver personalized ads and retargeting
PAYMENT AND TRANSACTION PROCESSING
Payment details are securely processed through trusted third-party providers. Omniva does not store or process credit card information directly.
DATA TRANSFERS
- Data is primarily stored in India and complies with GDPR, CCPA, and local regulations
- International transfers: We ensure appropriate safeguards for data transfers outside the EEA
GRIEVANCE & DATA PROTECTION CONTACT
Grievance Officer:
Tushar Satani (Director)
Email: [email protected]
Phone: +1 305 600 0455
Data Protection Officer (DPO):
Bhavik Chavda
Email: [email protected]
Phone: +91 96388 37399
UPDATES TO THIS POLICY
This Privacy Policy was last updated on 01-01-2025. We may update our policy from time to time and encourage users to review it periodically.
JURISDICTION
This Privacy Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of courts in Gujarat, India.